Personal characteristics Creative, goal-oriented, tenacious, social and empathetic. I have a so-called average profile and therefore I am generally quite flexible and easy to get along with.   Competencies and knowledge Manager, mediator, coach, trainer. Organizational Behavior Management, People Management, Change Management, Service Management, ISO 27001 / NEN 7510 / ISO 27701 auditing, ISMS Consulting.   Management style Results-oriented, coaching, creating an environment in which a team can deliver CX Excellence, and a great deal of attention and understanding of a different way of perceiving, processing information and giving meaning.

Here is a detailed description of the courses that the trainer is specialized in and their related experience.