Fern Tillman is a professional consultant and auditor with over 30 years of experience in manufacturing, service management and service delivery. Fern has performed value-added assessments and audits for many of the most recognizable IT and telecommunication companies in North America, with unparalleled customer satisfaction scores. She has also managed a successful consulting company, providing training and implementation solutions for Quality and Information Security Management Systems. Her experience also includes 15 years conducting Cisco proprietary audits for their channel partners, including requirements from ISO 9001, ITIL, ISO 20000, ISO 27001, ISO 22301 and Cisco-specific standards.

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